Parts & Aftermarket Customer Support Outsourcing
Customer support, warranty claims, and appointment scheduling for Australian parts manufacturers, distributors, and aftermarket service providers. 40-60% savings.
Take the 2-minute Capacity Check - no email required to start. Or Book a Review Call.
Frequently Asked Questions
- Can your team handle technical parts compatibility enquiries?
- Yes. CDM agents are trained in your parts catalogues and compatibility databases. They handle standard compatibility, pricing, and availability enquiries. Complex technical queries are escalated to your product specialists with a complete interaction summary so the customer does not need to repeat themselves.
- How do you manage warranty claims that span manufacturer and distributor?
- CDM follows your warranty workflow regardless of complexity. We handle the documentation, submission, and tracking across manufacturer and distributor systems. Status updates are communicated to all parties. Disputed claims are flagged for your review with a full audit trail.
- What systems do you use for appointment scheduling?
- CDM integrates with your existing booking system. We do not introduce a separate platform. Appointments booked by CDM flow directly into your workshop schedule. We also manage outbound confirmation and reminder messages via SMS and email.
- Can you run outbound customer retention campaigns?
- Yes. CDM manages outbound retention programmes including service reminders, seasonal campaigns, lapsed customer reactivation, and loyalty programme communications. Campaign lists, scripts, and offers are agreed with you. Results are reported monthly with conversion tracking.