Heavy Vehicle and Commercial Fleet Outsourcing
Customer service, warranty claims, driver support, and fleet administration for Australian heavy vehicle manufacturers, importers, and commercial fleet operators.
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Frequently Asked Questions
- Do you understand heavy vehicle warranty processes?
- Yes. CDM handles heavy vehicle warranty claims which involve higher dollar values and more complex documentation than passenger vehicle claims. Our teams are trained in manufacturer-specific warranty policies, multi-step approval workflows, and the documentation standards required for commercial vehicle claims.
- Can you handle Chain of Responsibility compliance documentation?
- Yes. CDM's back-office teams manage CoR record-keeping, fatigue management documentation, and maintenance compliance records. All documentation is processed and filed within your fleet management system with regular compliance status reporting.
- How do you coordinate support across multiple depot locations?
- CDM provides centralised support for all depot locations. Maintenance scheduling, driver communications, incident management, and compliance documentation follow consistent processes regardless of location. Depot managers have a single point of contact for all support needs.
- What is your experience with commercial fleet management platforms?
- CDM integrates with major fleet management platforms and custom-built fleet systems. Our technical team handles integration setup. Your CDM team accesses your platform directly for real-time vehicle data, maintenance schedules, and compliance records.