Fleet Management and Mobility Outsourcing Australia
Outsourced driver support, fleet administration, incident management, and back-office services for Australian fleet operators and mobility providers.
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Frequently Asked Questions
- Can your team handle EV-specific fleet enquiries?
- Yes. CDM agents receive dedicated training in electric vehicle support: charging network navigation, range management guidance, EV-specific maintenance schedules, and troubleshooting common issues like charging faults and regenerative braking queries. Training is updated as new EV models enter the fleet.
- How do you integrate with fleet management platforms?
- CDM integrates with major fleet management platforms including Chevin FleetWave, Fleetio, and custom-built fleet systems. Our technical team handles integration setup. Your CDM team accesses your fleet platform directly for real-time vehicle data, maintenance schedules, and driver records.
- What incident management protocols do you follow?
- CDM follows your incident management protocol. Standard process includes: immediate driver welfare check, structured data capture (location, damage, third parties, witnesses), insurer notification, repairer coordination, replacement vehicle arrangement, and incident file management through to resolution. All incidents are logged and tracked in your system.
- Can you manage driver onboarding documentation?
- Yes. CDM can manage driver onboarding administration: licence verification, policy acknowledgement, vehicle allocation documentation, and fleet handbook distribution. All documentation is processed and filed within your fleet management system.